Contact Us

We are happy to help with product questions, order status, delivery concerns, returns, refunds, and website issues. For faster assistance, please include your order number when contacting us about an existing order.

Customer Support

Brand: Avireloa

Operated by: Xiamen Yuchen Chihang Cross-Border E-Commerce Co., Ltd.
Owner:Lao Guojun

Email: service@avireloa.com

Telephone: +86 592 392 3626

Business address: Unit 3, Unit 702-6, No. 1106 Jimei North Avenue, Software Park Phase III, Torch High-Tech Zone, Xiamen, Fujian, China

Customer service hours: Monday–Friday, 9:00 a.m.–6:00 p.m. U.S. Pacific Time (PT), observing PST or PDT as applicable.

We aim to reply to general inquiries within 1–2 business days. Response times may be longer during public holidays or periods of unusually high volume.

Returns

Please contact us before sending any item back. Our support team will review your request and provide the appropriate return instructions and designated return address. Do not send returns to the business address above unless we specifically instruct you to do so.

What to Include

Please provide your order number, the email address used at checkout, a short description of your question or concern, and photographs where they would help us understand a product or delivery issue.

Last updated: October 22, 2026