Return Policy
Last updated: October 22, 2026
Avireloa is operated by Xiamen Yuchen Chihang Cross-Border E-Commerce Co., Ltd.. This Return Policy explains how to request an eligible return or refund. It does not limit any mandatory consumer rights that apply to your purchase.
1. Return Window
You may request a voluntary return of an eligible item within 30 calendar days after delivery. Please email us within this period; the date of your email will be used to assess whether your request was timely. Waiting for our response does not shorten the return window.
2. Return Eligibility
For a change-of-mind return, the item should be unused, undamaged, unaltered, complete with all supplied parts and accessories, and in its original condition. Please provide reasonable proof of purchase. Retain the original packaging where possible, especially for fragile products. Missing packaging alone will not remove any statutory rights you may have.
Any product-specific return restriction, including for personalized or customized items, must be disclosed before purchase. A discount or sale price does not by itself remove rights available under applicable law.
3. How to Request a Return
Email service@avireloa.com with your order number, the item you wish to return, and the reason for the request. If the item arrived damaged, defective, incorrect, or materially different from its description, please explain the issue and include clear photographs where reasonably available.
Wait for our instructions and approval before sending the item. We will provide the designated return address and packaging instructions. Do not send items to the business address or the address shown on the original parcel unless we expressly instruct you to do so.
4. Return Shipping Costs
For an eligible change-of-mind return, the customer is generally responsible for the actual return postage unless an offer or applicable law provides otherwise. We do not charge a separate restocking fee. Original shipping charges are refunded where required by law or where the issue resulted from our error; otherwise, charges for a delivery service already provided may not be refundable for a voluntary change-of-mind return.
If an item arrives damaged, defective, incorrect, or materially different from its description, contact us promptly. We will assess the issue and provide an appropriate remedy. Where a return is necessary because of our error, we will provide prepaid return shipping or reimburse reasonable return postage agreed with us in advance.
5. Inspection and Refund Timing
After the approved return arrives, we will inspect it and notify you of the outcome. Approved refunds are generally issued to the original payment method within 7 business days after receipt and inspection, or sooner if required by law. If a return is not required, we generally issue the refund within 7 business days after approval. Your bank or payment provider may need additional time to post the credit.
6. Exchanges
Contact us before arranging an exchange. Exchanges depend on availability and may require agreement on any price difference or shipping arrangement.
7. Order Cancellations
If you wish to cancel an order, contact us immediately. We will try to stop it before fulfillment or dispatch makes cancellation impractical. Once an order has shipped, please use the return process where eligible, subject to mandatory cancellation rights. We do not impose a separate cancellation fee for an accepted cancellation.
8. Contact Information
Company: Xiamen Yuchen Chihang Cross-Border E-Commerce Co., Ltd.
Brand: Avireloa
Address: Unit 3, Unit 702-6, No. 1106 Jimei North Avenue, Software Park Phase III, Torch High-Tech Zone, Xiamen, Fujian, China
Email: service@avireloa.com
Telephone: +86 592 392 3626
Customer service hours: Monday–Friday, 9:00 a.m.–6:00 p.m. U.S. Pacific Time (PT), observing PST or PDT as applicable. Please allow 1–2 business days for a general response.