Terms of Purchase
Last updated: October 22, 2026
These Terms of Purchase apply to purchases made through https://avireloa.com. The seller is Xiamen Yuchen Chihang Cross-Border E-Commerce Co., Ltd., operating under the brand Avireloa. By submitting an order, you agree to these Terms, together with the applicable product listing, checkout summary, Shipping Policy, Return Policy, and Terms of Service. Mandatory consumer rights remain unaffected.
1. Product Details
Please review each product listing carefully, including product specifications, dimensions, materials, quantity, included components, care instructions, price, and any product-specific conditions. Styled images may include props or accessories that are not part of the purchase; the listing should identify what is included. If an important specification is unclear, contact us before ordering.
2. Prices, Taxes, and Payment
Prices and the transaction currency are displayed on the Site or at checkout. Before authorizing payment, review the item price, discounts, shipping charges, taxes collected by us, and total amount. Any conversion or transaction fees charged by your bank or payment provider are governed by that provider’s terms. A later price change does not alter the price of an order we have accepted.
3. Placing and Accepting an Order
Submitting an order is an offer to purchase the selected items. An automated order acknowledgement confirms receipt but does not necessarily mean the order has been accepted. Acceptance normally occurs when we confirm dispatch or otherwise expressly confirm acceptance. Orders are subject to availability and successful payment.
We may decline or cancel an order for a legitimate reason, such as unavailable stock, a payment failure, suspected fraud, a delivery restriction, or an obvious pricing or listing error. We will not impose a material price correction or additional charge without your agreement. If we cannot fulfill a paid order, we will refund the affected payment to the original payment method within the applicable legal deadline.
4. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at the email address below. We will make reasonable efforts to help before fulfillment or dispatch prevents the change. Once an order has been dispatched, cancellation may no longer be possible, but eligible returns and any mandatory cancellation rights remain available. We do not charge a separate cancellation fee for an accepted cancellation.
5. Shipping and Delivery
Orders are processed and delivered according to the Shipping Policy. Standard processing is generally 1–3 business days. Estimated transit after dispatch is 7–12 business days for the United States and generally 10–20 business days for other destinations supported at checkout. Estimates are not guaranteed arrival dates. Shipping charges and available services are shown before payment.
We remain responsible for our contractual and legal obligations concerning delivery. If a shipment is delayed, lost, damaged, or incorrect, contact us so we can investigate and provide an appropriate resolution under applicable law.
6. Returns and Refunds
Eligible voluntary returns may be requested within 30 calendar days after delivery, subject to the Return Policy. The policy explains eligibility, return instructions, the designated return address, return postage, inspection, and refund timing. Approved refunds are generally issued to the original payment method within 7 business days after receipt and inspection of the returned item, or sooner where required by law.
7. Damaged, Defective, Incorrect, or Misdescribed Products
If a product arrives damaged, defective, incorrect, or materially different from its description, contact us promptly and include your order number and supporting photographs where reasonably available. We will review the issue and arrange an appropriate remedy. Where a return is necessary because of our error, reasonable return costs are our responsibility.
8. Risk, Title, and Delivery
Ownership and risk transfer are governed by applicable law and the agreed delivery arrangement. Nothing in these Terms transfers risk to you earlier than permitted by mandatory consumer law or removes our obligations where a parcel is lost or not received.
9. Errors and Availability
We may correct typographical, pricing, product-detail, or availability errors and update listings. If an error materially affects an order that has already been submitted, we will contact you and provide available options. We will not require you to pay a higher price without your agreement.
10. Governing Law
These Terms are governed by the laws of mainland China, subject to mandatory consumer-protection laws that apply to the customer. This provision does not deprive consumers of mandatory protections or dispute-resolution options available under the law of their place of residence.
11. Seller and Contact Information
Seller: Xiamen Yuchen Chihang Cross-Border E-Commerce Co., Ltd.
Brand: Avireloa
Business address: Unit 3, Unit 702-6, No. 1106 Jimei North Avenue, Software Park Phase III, Torch High-Tech Zone, Xiamen, Fujian, China
Email: service@avireloa.com
Telephone: +86 592 392 3626
Customer service hours: Monday–Friday, 9:00 a.m.–6:00 p.m. U.S. Pacific Time (PT), observing PST or PDT as applicable. We aim to respond to general inquiries within 1–2 business days.