Shipping Policy
Last updated: October 22, 2026
Avireloa is operated by Xiamen Yuchen Chihang Cross-Border E-Commerce Co., Ltd.. This Shipping Policy explains order processing, delivery estimates, shipping charges, tracking, and assistance with delivery problems.
1. Shipping Destinations and Fulfillment
We ship to destinations for which a shipping service is available at checkout. Enter your full delivery address to confirm availability and the shipping options before payment. Orders may be fulfilled from our own or partner facilities depending on inventory availability and destination. The dispatch location for a particular order may vary.
2. Order Processing
Orders are generally processed within 1–3 business days after payment confirmation. Processing includes order verification, preparation, and packing. Business days are Monday through Friday, excluding public holidays at the relevant fulfillment facility. Processing may take longer during promotions, public holidays, or unusually high order volumes. Any longer production or preparation time for a specific item should be disclosed before purchase.
3. Estimated Delivery Times
United States: estimated transit after dispatch is 7–12 business days. Including normal processing, the estimated total time is 8–15 business days.
Other destinations supported at checkout: estimated transit after dispatch is generally 10–20 business days. Including normal processing, the estimated total time is 11–23 business days.
These timeframes are estimates, not guaranteed delivery dates unless expressly stated otherwise. Customs clearance, remote destinations, public holidays, severe weather, carrier disruptions, or other events outside ordinary processing may affect delivery. If a route-specific exception applies, we will disclose it before payment where reasonably possible.
4. Shipping Charges
Shipping fees and available services are calculated according to the destination and selected service and displayed at checkout before you pay. Free shipping applies only when expressly advertised for the order and when the stated threshold, destination, and other conditions are met. Please review the final checkout total before submitting your order.
5. Tracking and Shipment Confirmation
For tracked services, we will send a shipping confirmation email with tracking details after dispatch. Initial tracking updates may take 1–3 business days to appear. If items are shipped separately, we will provide available tracking information for each parcel.
6. Customs, Duties, and Taxes
Any taxes or import charges collected by us will be shown at checkout. Unless checkout expressly states that import charges are included, the recipient may be responsible for lawful import duties, taxes, or customs-clearance charges imposed by the destination country. We will not transfer charges caused by our own error to the customer.
7. Address Changes and Failed Delivery
Please check your shipping address carefully before placing an order. If you notice an error, contact us immediately. We will try to correct the address before dispatch, but changes cannot be guaranteed once fulfillment has progressed. If a parcel is returned because of an incorrect address supplied by the customer or failure to collect it, we will explain available refund or redelivery options and any actual additional shipping cost before proceeding. No correction charge applies where the error was ours.
8. Delayed, Lost, Damaged, or Incorrect Shipments
If dispatch is materially delayed, tracking stops updating for an extended period, or a parcel appears lost, contact service@avireloa.com with your order number and tracking details. We will review the issue with the carrier and provide an appropriate resolution under applicable law. A tracking status of “Delivered” does not automatically close a claim if you did not receive the parcel. Our responsibilities as the seller are not removed simply because a parcel has been handed to a carrier.
If an item arrives damaged or incorrect, please contact us promptly and retain the item and packaging while we review the issue. Photographs are helpful where reasonably available. Please refer to our Return Policy for remedies and return arrangements.
9. Contact Information
Company: Xiamen Yuchen Chihang Cross-Border E-Commerce Co., Ltd.
Business address: Unit 3, Unit 702-6, No. 1106 Jimei North Avenue, Software Park Phase III, Torch High-Tech Zone, Xiamen, Fujian, China
Email: service@avireloa.com
Telephone: +86 592 392 3626
Customer service hours: Monday–Friday, 9:00 a.m.–6:00 p.m. U.S. Pacific Time (PT), observing PST or PDT as applicable. We aim to respond within 1–2 business days.
Nothing in this policy limits mandatory consumer rights.