Privacy Policy
Last updated: October 22, 2026
1. Who We Are
This Privacy Policy explains how Xiamen Yuchen Chihang Cross-Border E-Commerce Co., Ltd., operating the online store Avireloa at https://avireloa.com, collects, uses, discloses, and protects personal information in connection with the website and orders. Our business address is Unit 3, Unit 702-6, No. 1106 Jimei North Avenue, Software Park Phase III, Torch High-Tech Zone, Xiamen, Fujian, China. Privacy inquiries may be sent to service@avireloa.com or +86 592 392 3626.
2. Information We Collect
Depending on how you use the website, we may collect information you provide, including your name, email address, telephone number, billing address, shipping address, order details, messages to customer support, and information needed to administer your account. Payment card details are generally processed by payment providers; we may receive payment status, transaction references, and related information rather than complete card details.
When you visit the website, Shopify and enabled service providers may collect technical and usage information such as IP address, device and browser type, approximate location derived from IP, pages viewed, referral source, interactions, and cookie or similar identifiers. We may also receive order and delivery updates from payment, fraud-prevention, fulfillment, and shipping providers.
3. How We Use Information
We use information to operate and maintain the website; process payments and orders; arrange fulfillment, shipping, returns, and refunds; respond to questions; send order and service notifications; prevent fraud and protect the store; improve website functionality; maintain business and tax records; comply with legal obligations; and, where permitted, measure advertising or send promotional communications.
4. Legal Bases and Consent
Where applicable law requires a legal basis, we process information as necessary to perform a contract, comply with legal obligations, pursue legitimate interests that do not override your rights, or on the basis of consent. Where consent is required for optional cookies or marketing, you may withdraw it for future processing without affecting processing that occurred before withdrawal.
5. Cookies and Similar Technologies
Essential cookies and similar technologies may be used for checkout, cart functionality, security, and remembering privacy choices. Optional analytics and advertising technologies may be used to understand store activity, measure campaigns, or personalize advertising. Where required by law, optional technologies should remain disabled until the required consent is obtained. You can use the website’s cookie-preference controls where available and may also adjust browser settings. Blocking essential cookies may affect some website functions.
6. How We Share Information
We may disclose relevant information to service providers that help us host and operate the store, process payments, detect fraud, fulfill and deliver orders, manage returns, provide customer support, send communications, analyze site performance, or measure advertising. These providers may process information under their own privacy notices and contractual obligations.
We may also disclose information when required by law or valid legal process, to protect rights and safety, to investigate fraud or misuse, at your direction, or in connection with a proposed or completed business reorganization or transfer, subject to applicable protections. We do not sell personal information for money. Certain disclosures to advertising partners may be treated as a sale, sharing, or targeted-advertising processing under some privacy laws; where applicable, you may exercise opt-out rights through available privacy controls or by contacting us.
7. International Processing
Our company is based in China. Information may be processed in China and other countries where Shopify and our service providers operate. Those countries may have data-protection laws different from those in your location. Where required, we use appropriate safeguards or other lawful transfer mechanisms.
8. Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, accounting, fraud prevention, dispute resolution, and legal compliance. Retention periods depend on the type of information and applicable requirements. We use reasonable technical and organizational safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of personal information; receive a portable copy; restrict or object to certain processing; withdraw consent; or opt out of certain advertising disclosures or targeted advertising. You may also have the right to appeal a denied request or complain to a data-protection authority. To make a request, email us at the address below. We may need to verify your identity or authority before responding.
We will respond within the time required by applicable law. We do not unlawfully discriminate against individuals for exercising applicable privacy rights. Marketing emails include an unsubscribe option; transactional and service communications may still be sent when necessary.
10. Children
This website is intended for general consumers and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and take appropriate action.
11. Third-Party Links
The website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information.
12. Changes to This Policy
We may revise this Policy from time to time. We will update the date above when changes are made and provide additional notice or obtain consent when required by law.
13. Contact Us
Privacy contact: Xiamen Yuchen Chihang Cross-Border E-Commerce Co., Ltd., operating as Avireloa
Business address: Unit 3, Unit 702-6, No. 1106 Jimei North Avenue, Software Park Phase III, Torch High-Tech Zone, Xiamen, Fujian, China
Email: service@avireloa.com
Telephone: +86 592 392 3626
Customer service hours: Monday–Friday, 9:00 a.m.–6:00 p.m. U.S. Pacific Time (PT), observing PST or PDT as applicable. General inquiries are normally answered within 1–2 business days; formal privacy requests are handled within applicable legal deadlines.