FAQ
These answers provide a general overview. If there is any conflict, the applicable product listing, checkout information, and relevant policy page will govern, subject to mandatory consumer rights. Avireloa is operated by Xiamen Yuchen Chihang Cross-Border E-Commerce Co., Ltd..
1. How do I place an order?
Choose an available product, review its description and options, add it to your cart, and complete checkout using an available payment method. Please confirm your shipping address and order total before submitting payment.
2. Which payment methods can I use?
Available payment methods are displayed at checkout. Payment processing may be handled by third-party payment providers under their own security and privacy practices.
3. How long does order processing take?
Orders are generally processed within 1–3 business days after payment is confirmed. Processing may take longer during public holidays, promotions, or unusual order volumes. If a material delay occurs, we will contact you where appropriate.
4. How long does delivery take?
For the United States, estimated transit after dispatch is 7–12 business days. For other destinations supported at checkout, estimated transit is generally 10–20 business days. Including processing, the usual estimates are 8–15 business days for the United States and 11–23 business days for other supported destinations. These are estimates, not guaranteed arrival dates.
5. How much is shipping?
Shipping charges and available services are shown at checkout before payment. Free shipping applies only when a specific offer is displayed and its stated conditions are met.
6. How can I track my order?
For tracked shipments, we send a shipping confirmation email with tracking details after dispatch. Initial tracking events may take 1–3 business days to appear. If tracking has not updated for an extended period, contact us with your order number.
7. Can I cancel or change an order?
Contact us as soon as possible. We will try to make changes or cancel the order before fulfillment or dispatch has progressed too far. A cancellation may not be possible after dispatch, subject to any cancellation rights required by applicable law.
8. Can I return an item?
Eligible voluntary returns may be requested within 30 calendar days after delivery. Items generally must be unused, undamaged, complete, and in their original condition. Contact us before returning anything so we can confirm eligibility and provide the return address.
9. Who pays return shipping?
For eligible change-of-mind returns, customers are generally responsible for actual return postage unless an offer or applicable law says otherwise. If an item is damaged, defective, incorrect, or materially different from its description, contact us so we can arrange an appropriate remedy; reasonable return costs caused by our error are our responsibility.
10. When will I receive my refund?
After an approved return is received and inspected, we generally issue the refund to the original payment method within 7 business days. Your bank or payment provider may take additional time to post the credit. Shorter legally required deadlines take priority.
11. What if my parcel is delayed, damaged, or missing?
Contact us with your order number and the relevant tracking information. For damage or an incorrect item, photographs of the item and packaging are helpful where reasonably available. A delivery scan alone does not automatically close a claim if you have not received the parcel.
12. How do I contact Avireloa?
Email service@avireloa.com or call +86 592 392 3626. Customer service hours are Monday–Friday, 9:00 a.m.–6:00 p.m. U.S. Pacific Time (PT), observing PST or PDT as applicable. We aim to respond within 1–2 business days.
Last updated: October 22, 2026